Bad delivery service

I placed an order 2 weeks ago, to arrive at my place of employment. Monday arrived and I was unwell, and on that day the driver came with the parcel but unfortunately I was not in, my employer was there but was busy in a meeting, so they told the guy to come back, because they didn't want to hold him up, and they where going to pay and take the parcel for me. But he never came back, which is understandable. He lodged that there was no cash on delivery and rescheduled, I dragged myself to work on Tuesday because that parcel is important, I still was not well but I made an attempt, I waited the hole day no1 showed up, then I checked my app at 5pm and the driver rescheduled it again because apparently I wasn't available to take delivery. I dragged myself the whole week to work, an yesterday I checked my app and it was lodged that the parcel got lost in transit.

I needed this parcel on Monday for my son, now I have to make other arrangements to get him his things which is costing me more money.

I have gastric flu the entire week, made sure I came to work to get the parcel but never get anything but disappointment.