Bad customer services by takealot

I placed an order for a TV on the 23rd of the month and was advised in the mail, SMS, and on the website that my delivery would arrive on the 27th. on the 27th I tried to track my order only to find out that the order has not been shipped. I tried to follow up with the contact center only to get the run around for hours. later that evening I was advised that my order was lost in transit and that I need to place a new order. I called the contact centre once again in hopes of speaking to a manager and I was advised that the manager is busy and would call me back. at this point I am still unsure on when I will receive my order.

this has been the most frustrating purchase I have ever made and don't think I will order anything again from any of takealots business. be it MR D or even superbalist