Bad customer service/ Urgent REFUND.

Just wanted to share my terrible experience with Takealot . I ordered 3 items at Takealot and it was delivered on the 17 December 2019 - order number #*********. I choose the option of paying cash and this amount was paid at an ATM using the provided banking details on the 22 December 2019 till to date my package hasn’t being delivered. Monday the 6 of January I called their customer care I spoke to 2 agent Amanda how was not helpful she didn’t know what she was doing never tried to understand and listen to my complaint she then tried transferred me to someone who can assist and she failed, called back to spoke to Tshepang how was very helpful he understood my complaint and logged and follow up query for me for that m grateful. Tuesday I received and email from Xavier OMG his even useless than Amanda no listen s****s whatsoever he requested proof of payment which I already emailed to Tshepang on Monday, Xavier then requested me to call the bank an request for the proof of payment as he needs it to be in PDF this is after I sent him the POP and explained to him that it’s a MANUAL deposit I didn’t us my bank account to do the payment till to date Xavier hasn’t provided me with feedback I’ve emailed him but still no feedback. May you kindly find someone how can assist in regards to this matter how competent ASAP.