Bad Customer Service & Support

Order was suppose to be delivered on the 30th May but shows delayed on the order tracker. Takealot customer service centre not answering any calls, you have to email them. I sent an email on the 1st June requesting more information on why the order is delayed. Got a response from Talita at Takealot saying "Thank you for reaching out to us. Kindly allow me to escalate the inquiry to the relevant team for support. I will revert back to you as soon as feedback is received.

...and that is were it ended, heard nothing further. Sent more emails but nothing...really bad customer service