Bad customer service/ order not received

Good day.

I am very dissapointed about the service that I am experiencing at takealot. I am not sure if this is realy a company that works with customers online or a ****. I have ordered laptop and mouse ont 1st of May which is friday last week. I was notified that my delivery will be at my work place today on the 4th, only to find out that they only deliver the mouse at the reception and at 14:35. When i check the track record they say they deliver before 17:00. As am speaking i didnt receive my laptop but on their website they say all items were signed by me. And I never sign for any Item, the mouse was delivered to my workplace at the reception and the security signed. Laptop i never receive it until now. O try calling their offices they say they not worki g on calls. I paid for my orders and not received laptop but they recorded that i signed yet i didnt sign. So does this mean i pay for something and am recorded that i have received it yet am not? I am sending email to their customerservice and get auto respond that says they no longer responding to email.