Bad customer service. If there's a 0 star it would be 0

I am writing to express my frustration with the handling of my recent return of a faulty watch. I initially logged a return request, and the driver came to collect it, but contacted me through a WhatsApp call, which I found unprofessional for a business interaction.

I returned the watch to the drop-off point on March 9th. However, I later received an email from Ambre F informing me that the charger was missing. In response, I explained that I could only drop it off over the weekend, as it was not possible for me to do so during the week. I then received an email from Charne S on March 15th stating that the watch would be returned to me due to my failure to return the charger.

To clarify, I pointed out that in my understanding, a weekend includes both Saturday and Sunday. It seems that, according to Takealot, the definition of a weekend is different, and I asked for a clear definition of what constitutes a weekend in your terms. Despite this, I received no further clarification on this matter.

I also checked the courier's tracking app, which indicated that they were notified about the package but hadn't yet received it. On March 16th, a Sunday, I returned the charger and the other watch along with its charger.

I am extremely disappointed by the lack of communication and responsiveness on your part. You promptly informed me about the missing charger, but when I sought clarification regarding the definition of a weekend, I received no follow-up. Your customer service is far below the standard I expected, and I am frustrated with the poor handling of my issue.

I hope that you will take this feedback seriously and work on improving your communication and customer service processes.

Sincerely,