Bad Customer Service from Takealot Client Care

On June 2, 2025, I ordered 13 packs of Fine Living PVC Interlocking Tiles (1 sqm, 4 Tiles per Pack) and paid. On June 5, Takealot delivered the packs of Fine Living PVC Interlocking Tiles. Upon fitting the tiles to my laundry, I discovered that three packs (12 pieces) had been short-delivered. I immediately notified Takealot customer care via the website about the short delivery! Initially, they started the investigation and replaced only one pack (4 pieces) after I was instructed to send back one piece. For what reason, I do not know. I have since repurchased two packs (8 pcs) to complete the project. I am not receiving any feedback from the Takealot customer regarding how they intend to resolve this issue. The suitable outcome would be the credit of R319.00 for the two packs.(8pcs) I had to purchase due to their non-performance! It's not about the money, but the *********** way they have handled my complaint/query...