Bad customer service from Takealot

So first of all I bought a Gaming chair from Takealot on the 26th of October 2024. The company that sells these chairs on Takealot is Golden Star Africa. So basically the months after that on the 8th of January 2025, I sat on the chair and I felt it tilting backwards slowly which is unusual, and that's when the legs broke in half. Clearly poor quality

I was disappointed because R2000 is a lot for gaming chair. I logged a return on Takealot's website because I still had a 6 month warranty. They came and collected the chair on the 14th of January 2025. The following day(15th of January) I got an email back from Takealot saying the refund request has failed because there is user damage.

So first of all, let me be clear. How can it be user damage if it's poor quality? So now you're accusing me of breaking it, even though there's lots of reviews on that product indicating how bad it actually is. Then what's the point of having a 6 month warranty in the first place then? Accusing me of breaking something that I invested my own money in? Why on earth would I break something on purpose that I bought with my own money?

TAKEALOT as a company is Pathetic! Golden Star Africa as the seller is also Pathetic. Unprofessional individuals as well! I'll never shop on Takealot ever again!!