BAD CUSTOMER SERVICE!

I ordered SAICA standards and Notes on South African income tax 2021 textbooks on 15 March 2021. The textbooks got delivered on 23 March 202, however, SAICA standards come as a pack of 5 textbooks (being A1, A2, B, C1, C2) and they only sent me only A1. On the same day, I called and explained everything, and was asked to fill the exchange form, and I did just that. They told me that they were going to come and collect the textbook on the 1st of April and drop the Saica standards.

To my surprise, they still delivered only A2. Again, I sent an email and filled a refund form, of which it got approved on the same day, however, they said the courier will come pick up the textbook on the 6th April 2021, around 3pm I sent email asking why they're not coming, and they told me there were some delays and they would come on the 13th April, and still never pitched. They just sent an sms saying there were again delays and they going to reschedule. On 12th April I was writing, and as a result of their incompetence and lack of good customer service, I am mostly probably failed that assessment.

I've been sending emails day in and out, the only thing they are good at is "We apologize for the inconvenience ....."