Bad customer service!

On 10 June 2021 I went to go pick up my parcel at Takealot. I ordered a grey 300 ml diffuser, but received the wrong one. On the packages the diffuser was packed in was a sticker pasted witch indicated that it was a 300 ml grey diffuser but under the diffuser was an original sticker that said it was a 220ml diffuser. So the product was falsely packed!

On 10 June 2021 I talked to the Takealot team and the lady I talked to logged a return for my order. She told me that the couriers have to come pick up my order and take it back to tackealot so they can investigate what went wrong. When it was time for the order to be collected it was cancelled. Since then I’ve talked to 5 different Takealot workers who told me that the couriers will come collect my parcel. When the couriers finally reached me on the phone they had the wrong address and I then corrected it with takealot. They then told me that my address is updated but once again the couriers had the wrong address. Today is 28 June 2021 and I’m still waiting on Takealot. Since then my order was cancelled 10 times, I’ve talked to 5 different Takealot team members about my quarry and I personally went to Takealot to give them the parcel but they said they could not take it since the return wasn’t logged on the system.

My package was falsely packed and advertised and I’ve received poor customer service. Takealot has lost a loyal customer.