Bad customer service

Takealot's customer service leaves much to be desired. Their systems seem inflexible, and there is a noticeable lack of accountability. To illustrate, I purchased a couch from them, but they delivered the wrong one. When I requested a refund, their consultant mistakenly processed it as a replacement. Despite acknowledging the error, they claim they are unable to override their system, forcing me to endure an additional two-week wait for the product to ship and only then will they process the refund . This means I must bear the inconvenience, even though it was their consultant's mistake. It's frustrating that it takes them nearly three weeks to rectify a mistake, and this level of service is simply unacceptable.