Bad customer service .Durban depo manager needs a wake up

Takealot has the worse customer experience After sending notification of delivery on0 the 1/12/2021 No show up Next day got sms parcel is out on delivery 2/12/2021 I called the customer care around 2 in the afternoon Agent said durban depo don't want delivery to go today They make empty promises on delivery Manager at the durban depo don't know what he's doing