bad customer service can't get feedback!

<p>I made a purchase of a product on the 17 Aug on the daily deal the product went on sale less than a week later and was R150 cheaper...I called the customer service centre and was told I should order the product at new price and log a return for item I already bought a week ago ...I found this exercise futile and a Consultant by the name of Wendy Mobo created a ticket and assured me she would check with listing department and see if they could refund me the difference. I had logged a return and was advised by Wendy to delay the return fe and she would be in touch as soon as she had any feedback . The ticket was opened on Thursday (25aug)and I followed up on Friday via email and received was told that the relevant parties are still being chased and ticket would remain open . On sat I called customer service and asked for Wendy but was told she isn't working -the sale price of item had changed and I was very upset as I did not order it as I was waiting for feedback . The consultant take took my call updated the ticket so as to have all info updated. Today I mailed Wendy on the last communication she sent me but received no feedback . I called 4 times asking to be put through to Wendy, I understand it's a call centre so it may be difficult to get particular consultant . I was told Wendy was on lunch but would call me back at 2pm. I called at 3 pm and spoke to another consultant as asked to be transferred to Wendy he checked that she was on a call, I gave my details and said I was expecting feedback after Wendy's lunch but received no call. Consultant said Wendy never received message so I left my details again ! And an hour later I haven't received a call or email!I am a regular takealot shopper and have always been more than happy with their service but this experience has left me very disappointed!</p> <p> </p>