Bad customer service

I purchased a Huawei MediaPad T3-7 Tablet at Takealot, it was a birthday gift for my daughter, and it got delivered 6 May 2024. Inside the box was The Tablet, a charger, and a cover nothing else. Upon arrival I was with my colleague at work. We both looked at the device and we were so excited. Took it home to my daughter and she did not like it as it kept freezing, the network connection was super slow, we also noticed the cover was used before. 4 days later we decided to take it back due to it’s condition of performance. Then I received feedback from Tumiso L at Takealot saying they have evaluated the item, however they noticed I failed to include Earphones when returning the product. The device did not arrive with the earphones. My colleague can attest to this. Then I immediately responded to his/her email also emailed the complaints department and no one has gotten back to me with feedback. Their phone lines are faulty what service is this? Takealot please refund me my money thanks my *** or MRRN-ZM7OA-ERN6