Bad customer service and products paid for not received

I ordered a 3 piece bistro set, 2 chairs and a table on 6 November, delivery was make on 8 November. But only the chairs were delivered. I emailed takealot and only received a response two days later and was advised that a full return needed to be done in order for me to receive the missing item. Even though their website states that the missing item would be delivered without having to return the item not received. The chairs were collected on 11 November and on 15 November delivery was made, but only for the table. I emailed them on 15 November and followed up on 16 November. To date, I have had no response from emails sent. I require them to make urgent delivery of the missing items which I have paid for.