Bad Customer Service and Poor Communication S****s

I placed an order on the 27th November 2018 # ********** 1, the order was paid for online and was supposed to be delivered on the 5th December 2018. With no communication the order was delayed. When i called in the first time they said the order was delayed because of the laptop bag, second time i was told its delayed because of the oil. The laptop bag was then split from the rest of the order and the rest of the order was delivered on the 10 December 2018. A new order was placed by Takealot # ********** 0 on the 11th December 2018 with a status awaiting payment. When i called in the agent mentioned that finance has to allocate my payment to this new order and then the bag will be delivered on the 13th December 2018. Today the 12th December 2018 the order # ********** 0 was cancelled stating that payment was not received. Not forgetting i had paid for this bag already. I have offered so many times to collect this order from the Takealot warehouse because its not far from where i work and because the agent mentioned that there is a lot of stock for this bag but that is only allowed to CapeTown customers. I have stressed so many times that Takealots communication is poor and they have no sense of urgency and customer service. I would understand if i was paying via COD but not when items have been paid online. CAN I PLEASE GET A PROPER RESPONSE AS TO WHAT IS HAPPENING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!