Bad customer service

Good day

I hope l find you well and safe and l hope l can get assistance.

My story goes like this a friend of mine (Ishana Pundit) bought a tv for me on her account and it was delivered to her place on the 28th of January at 33 Barkley Avenue Discovery Roodepoort .

Because l was working the whole week l did not get a chance to go collect it until the 8th of February when l got home l opened it was broken so l informed her to say that she must inform the take a lot team. and they came to collect the tv at my place on the 10th of February at 38 Oosthuizen road Newlands and was assured by the lady that l will get a replacement but a week later my friend who bought it for me was informed said they informed her that she won't be getting any refund neither am I getting a new TV but rather the broken 1 back because l missed a deadline of returning it but it says there on your return policy hassle free returns for 30days and it has a warranty so can you please assist me so l can get a proper tv back?

I emailed in my emails l explained 2hy l could not log it in 1but they kept me waiting only to tell me the same thing that the 2arranty does not work n that they know that it was delivered broken only that l should have said before 7 days ended and their returns 09licu says hassle free returns within 30days

I'm in Johannesburg .

My contact number is ***.

My friend is Ishana Pundit ***

Please please assist

Kind regards Tariro