Bad customer service

I made an order on the 30th of August and it took takealot a further week (on the day I was supposed to receive the delivery) to tell me that they do not have one of the items in stock. Why do you have out of stock items in your website? I tried to cancel the remaining item before it was shipped and even sent an email with screenshots to your customer service as your app doesn't give one the option to do so even though you swear you do! I got a reply from Nomathamsanqa who told me I had to wait until the item was shipped before I could cancel the order. I made contact once again, more than once Again, as directed when the delivery text was sent to a non-responsive Nomathamsanqa. Takealot you seem not have much care when it comes to responding to customer queries. You have this a very lousy first shopping experience for me.