Bad Customer Service

I have placed an order and was to receive my order on the 15th of March 2021 and it was never delivered. Instead almost 20 days later Johan the Hub Manager in Brackenfell came to my house unannounced and tried to harass my wife about her receiving the package and it is not the case, I have spent over R500.00 in airtime trying to call them to resolve the matter and nobody even has the decency to call me and advise the status of the query. This is really bad customer service and I have never experienced this kind of service from them before, I purchase items from them regularly. I am really disgusted with the way the are handling my complaint and refuse to budge and resolve the matter.