Bad customer service

On the 16th of June I purchased Hisense-55" UHD Android Smart TV with HDR Dolby Vision & Bluetooth, i started having issues with the remote not turning on the TV, on the 8th of September I turned on the TV and there was no picture playing however there was sound I then requested that takealot fetches the TV and Refund me. They fetched the TV on the 10th and on the 14th I got an email saying the refund won't be processed as the TV passed the tests, I responded to the email on the 13th with a video and today the 15th the TV was delivered without any notification and even I opened the box I found 3 *****s instead of 4 for the legs of the TV and still I am unable to turn on the TV with the remote