1 reviews | Active since Oct 2014
Bad customer service
I made an online purchase of a Hurricane air fryer from Takealot [URL Removed] on the 19/11/2015 , the order was to be delivered on the 1/12/2015 , so just to confirm delivery i called takealot on the 30/11/2015 and spoke to a young lady who informed me that they where awaiting the suppliers response and will get back to me once she had news but up until now i have received no response even when i called them again yesterday and was assured that i would receive a response via email but no such luck . In my opinion [URL Removed] has the the worst customer service around they just keep the customer guessing to when or if they are going to receive there purchase , simply pathetic , will never shop with your company again
We know how important it is to keep you up to date on the status of your order and we apologise for the unnecessary concern caused when we failed to do so after you queried the delay with your delivery. First of all we'd like to apologise for missing the promised delivery date. Our supplier was running late with their delivery, which in turn caused the hold up with your order. It's unacceptable that we did not get back to you with an update on this matter and we'll address this with the relevant agent and product department. We have since received the stock from our supplier and your item will be handed over to the relevant courier shortly. Our complaints team will confirm with you once delivery has been scheduled.
Sincerely,
takealot.com
We know how important it is to keep you up to date on the status of your order and we apologise for the unnecessary concern caused when we failed to do so after you queried the delay with your delivery. First of all we'd like to apologise for missing the promised delivery date. Our supplier was running late with their delivery, which in turn caused the hold up with your order. It's unacceptable that we did not get back to you with an update on this matter and we'll address this with the relevant agent and product department. We have since received the stock from our supplier and your item will be handed over to the relevant courier shortly. Our complaints team will confirm with you once delivery has been scheduled.
Sincerely,
takealot.com