Bad Customer service

I placed an order and confirmed for same day delivery before 3:30pm.<br> I received SMS confirmation at 11am that all was in order.<br> 3:25pm no parcel, called mr delivery couriers they said they will call me back as driver is not en route.<br> Called take a lot and was told the delivery company will need to be contacted and they will follow up.<br> Phone calls to take a lot and the courier company was going nowhere, spent R110 in airtime trying to find out what was going on. <br> I found out that the driver was only dispatched at 4:08pm which means only because of my ranting did something happen. I waited at work from 3:30 till 4:45pm. <br> Driver calls at 5:15pm at and says he is at my work address. Told him I am no longer there and mr delivery was supposed to have instructed the branch and driver to come to my home address when I called them at 4:30pm.<br> This is the last time I order from take a lot. Much easier just going to a mall and standing in a queue. The amount of time, energy and cellphone costs is not worth it.<br> Take a lot should ensure the delivery happens as promised regardless of courier. They shouldn't just pass the buck as they received payment already.<br> Driver delivered at 6:45pm.