Bad customer service

Beware of Poor Product Quality and Customer Service from Takealot

I recently purchased a laptop from Takealot and initially, it seemed like a great investment. However, my experience quickly turned sour. Within just a few days of use, the laptop ceased to function properly, displaying only the wallpaper without any login options.Upon returning the laptop, the technicians claimed there was no fault with the device and provided me with codes for future use. However, communication from the company became scarce thereafter.Despite numerous attempts to inquire about the status of my return, I was met with delays and misinformation. After being assured of a delivery date, I received no communication from the courier company, and when I followed up, I was falsely informed that the product had been delivered and signed for.Despite my repeated attempts to explain that I never received the parcel, the company offered no resolution or apology. It wasn't until reaching out to a Facebook consultant that I received any acknowledgment, albeit without an apology or explanation.As a result, I've been left without a laptop for over three weeks, impacting my ability to study for exams. Despite my requests for a refund, Takealot continues to insist on delivering the product, which they have failed to .I urge potential customers to exercise caution when purchasing expensive items from Takealot. My experience highlights not only poor product quality but also inadequate customer service, leaving me feeling frustrated and cheated out of R5200.