BAD CUSTOMER SERVICE

i am so disappointed as t have purchased a leappad ultra reading bundle from takealot last year decermber and my son has use this leappad for not even a year its just 8 months and we are having problems with the leap pad the biggest problem is my son is the one that has been most disappointed as he plays with the console it just cuts of the display goes blank for a while and then when you put it on it plays again when switched of it leaves a dot on the screen which takes some time to go of .i have complained to takealot which this item was sent for repairs ,and it took three weeks to find the problem but was not sorted out as accordingly to the supplier they couldnt not find a fault but as i received it today as my son switched the console on and we have the same problem as before . i am very very disappointed because to me it seems like this problem was not attended to.my ref no for this item which will be collected for the second time is RRN-dooe-4817.the most disappointing thing is you dont even get feed back on the returns , i have to call the call centre about 4 time and still no one new what the problem was .