Bad customer service

What a horrible experience I received from TakeaLot regarding an order that I made on the 26th of November and was supposed to be delivered on the 8th of December but it's still not SHIPPED yet. No one from TakeaLot even bothered to call or email me to explain reason for the delay, instead I'm the one who had to make calls at my own time with my airtime and after numerous calls with different agents, Julia, Linda, Kim and Quinita to name a few that I've spoken to I'm not getting any honest response as to when will my order be delivered instead they are telling me that it is escalated. I'm extremely disappointed with TakeaLot and its staff members for not being able to handle my query, this has been a frustrating experience and so inconveniencing. I don't even know if I'll still get my order delivered because they have been so ***********