Bad customer service,

I bought Samsung A50, which was delivered Monday the 24th of June, when I tried using it , but experienced some problems, I logged return, which was done and collection was scheduled for Wednesday the 27th June 2019, Takealot | Return Logged | RRN-4d44-fea8. I forgot phone box at home, I tried calling the entire day to reschedule my collection, they did not pick up, I knocked off before they could come. Then when I got home I received the message that my parcel will be collected Today which is Friday the 28th June 2019, around 8:50 I received a call from a guy asking if I am at work and if I managed to bring the phone that he must collect, I said yes, he said he will be there soon, I took the phone to switch board requested them to return it for me as I had a meeting to attend.

Then after the meeting I went to check with Elizabeth in switch board who confirmed that the phone was collected, but to my surprise, 2 hours later a guy from takealot comes to collect , I told her that the parcel was collected, he said it does not show on the system, I called the number that called me, no answer , so they sent me an SMS saying they tried to collect but failed, they will reschedule, I called them and sent emails to try and explain what happened, they not answering their phones , nor my emails, this is a bad service, where did the first guy get my information? Is that how they rip people off, now there is no answer from them