Bad Customer Service

Did a purchase online for a Hisense 40" FHD LED TV on the 14th of December. Delivery was schedule for the 19th of Dec. Come the 19th Amina Adams send me an email telling me that the driver was highjacked and they'll replace it immediately. Up until today the 21st I'm still waiting for my TV. The only communications is via email, I never received a phone call from them whatsoever.