bad customer service

i ordered a stove online and paid online on the 24th of July, it was firstly a hustle to get the stove delivered to me as there was a delivery delay when i called the lady told me that they will deliver the stove on the 27th of july on that day i got no call or confirmation of my delivery. i then decided to log on to track my order then to my surprise i see that it says that i received my order and that it was signed by the customer, i then contacted take a lot and they hace been escalating my query today 30th of july since 7:20am. i now contacted them and i was speaking to calvin who refused to give me his name but because he sent me an email i now have his surname Calvin Mtheto Maweni, who then insisted that the order was delivered to my address which was signed for by a miss I Kedimetse of which i dont have that person residing at my address my mother doesnt work shes home everyday and she didnt get the stove, i asked to speak to Calvins Manager and he told me that she wasnt available and will call me as soon as she gets to the office. ive never had such bad service from take a lot before im beyond disappointed in their service and resolutions team. i cancelled this order online as i really dont want to deal with the *********** people that have been claiming to help me but havent. i want my full refund ASAP