Bad customer service

I am seriously disappointed in the lack of communication from Takealot's Customer Service Team. I placed an order on the 23rd November 2017 and have to date still not received one of my items. It was expected to be delivered on the 4th December 2017. Each day a new delivery date is added and the item doesn't get delivered. I've had to call in numerous times, each time the Agent claims that they will escalate the issue but the issue never gets resolved. I have not received any email verification's regarding these escalations.

I have asked to be refunded a day ago and was told that this too would be escalated and refunded within a 2 hours and credited to my Takealot account. THIS TOO HAS NOT YET BEEN ACTIONED!!!!!

To date no agent has returned my call or emailed me regarding the progress of this order. I am a regular Takealot shopper but after this awful experience will definitely consider shopping on an alternative online store!