Bad customer care from Takealot.com

I returned 5 items to takealot.com. All of the items were placed inside 1 box and sealed and marked outside with all 5 return numbers Wednesday the 3rd of June I received 3 emails that 3 of the products in the box was received and credit. So I mailed them 2 times asking why did they not receive the other 2 items and still not received any reply. But this morning I mailed to ask that they refund my takealot credit into my bank account and I received an email back saying they will do so. But why are they not replying on where are my other 2 items?Now I am worried that it is gone because it was 2 expensive items.and I dont get any replies back and cannot find an phone number to call takealot