Bad communication & strategy

I have always had great service and communication from Takealot, until recently. I do realize that we are currently living in unusual times, but surely your clients can at least get some sort of direct communication. I placed an order on the 13 March for Homeschooling books and games that I require, it was a pending order as Takealot was waiting for there supplier for 1/2 items. I wake up on Saturday morning to have had my whole order cancelled and credited. I was not asked if I would prefer a credit or to keep the order as pending, or even offered a full refund so as to get the items I need somewhere else. So now, not only do I not receive the school supplies I need, but Takealot gets to keep my money. Are my items still going to be available after lockdown? Am I still going to get them at the discounted rate I previously did? Who knows, but to me, as the customer by making an across the board decision like this to cancel all pending orders and giving a credit without any input from the client, not a great strategic move for customer service - this will be in the back of our minds long term.