Bad Communication & Delivery

<p>On 2016-11-18 I placed an order for a daily deal and selected Next day delivery for Saturday 2016-11-19. This option was obviously available.</p> <p>On 2016-11-19 I had called the call centre twice and asked if everything is on track, I was told that my order would arrive before 5pm. At 16:25 I called the call centre and advised that my order still hasn't arrived. The consultant informed me that my order won't be delivered on 2016-11-19 and said she would escalate the matter by sending an email and get back to me. I then called back 10 mins later and asked the same question to a different consultant, who then informed me that the courier company delivering my package doesn't work on weekends - Are you joking?? She then committed to calling the courier company to deliver the package on 2016-11-20 as well as call me back in 30 mins. That didn't happen and neither did the delivery on <span style="background-color: #f5f6f5;">2016-11-20. I then received an email yesterday saying that "take a lot" is sorry for the inconvenience and my package would arrive </span>2016-11-21. I still haven't had a phone call from anybody and the package is not delivered. </p> <p>This type of service is actually disgusting. 4 People said completely different things followed by false promises and a blatant "Don't Care" email - to which nothing has still happened!</p>