BAD COMMUNICATION AND DELIVERY SERVICES

its the Second time that i have ordered an iten to be delivered the same day and that doesnt happen,

1st - I paid for same day delivery and arrives 4 days later 2nd - I have been delivered an incomplete item, i have asked for exchange and i have been waiting for over a week.

then I write a post on my own personal facebook and they get to me instantly, but still didn't sort my problem..