Bad communication

I honestly have no idea why takealot have not fixed their communication by now. I clearly received the wrong item. The agent didn't read my clear description of the problem (it being the wrong product and the reason I tried to log a return 5 minutes after receiving it.) I clearly stated I did not want a credit, I wanted the correct product I asked for. This was ignored and I was given a credit. Only after the product was sent to the warehouse for 2-3 days to determine the issue though. Now, I have a credit to my account, wasted a week of my time just for takealot to say we don't have the product that we advertise on our platform here is your money back that we had in our bank account for a week.

To be clear I want the product I bought and not a credit refund.

I've been with takealot since take2 days I understand that this was probably sourced by a marketplace listing and not takealot itself, but you do need to make sure that marketplace listings don't try to cheat customers into getting the wrong product as there is a clear price difference between the two products. You are welcome to contact me. Refund ID #RFN-m744-6vmk