Bad client service from the delivery lady

What a horrible service I received yesterday from the delivery lady Rethabile when she came to deliver my order at Maponya Mall, Soweto. I specified on my address which branch they should deliver at but girl decides that she will deliver at the outside branch just because it's convenient for her and her car telling me that her car is full and they break in cars at Maponya making her problem to be my problem. I told her straight that she is going to deliver at the right branch because I buy frequently from Takealot and she's the first person to tell me that nonsense and I even told her that I'm going to lodge a complaint because this is unacceptable. She then asked me where do I stay I refused to disclose and I told her that she's going deliver at the address I wrote on my order then she asked me what time am I knocking off so she can deliver at Pimville and come back to Maponya. Rethabile was not even apologetic when I told her how dissatisfied and unhappy I am with the way she treated me and I'm lodging this complaint to say her behavior and the way she treated me yesterday should STOP, if she collects orders at Takealot then she must deliver them where the customer indicated. She's not doing anyone favor she must be professional and do her job right. My order number for yesterday is #***. Another reason I'm complaining is because this is the second time this happens when I use my work address. My previous order #*** was also delivered at the outside address without my knowledge and consent, driver didn't contact me he just mentioned that it was signed by Thato (family) this behavior from Takealot drivers MUST STOP with immediate effect. This is very unprofessional and unacceptable. I'm going to continue using the same delivery address and I don't want to be dealing with this nonsense of a service ever again. Takealot should know how to deal with their drivers at the end of the day we pay for these orders they are not doing anyone a favor here