Bad client service from takealot

Good day

I must say the worst service I have received in South Africa with online shopping was from takealot. No feefback gets received, they do not answer emails they just conclude returns without justification. I bought a GIZZU 296Wh portable power station in December 2022 with a 12month guarantee. A return was logged with reference number MRRN-38ZZY-RNY8 on 26 Aug 2023. On the 5th of September 2023 an email from Simbulele.M(*** was received stating they are awaiting missing accessories. This email came after the return status was showing concluded on the app. We had no idea what was going on, we rep**** and requested a courier to be send on Monday for the missing accessories, no rep**** received. We followed up today 8 September 2023, still no reply. A courier however brought back the return item, just as broken as it was. The accessories (a bag, cellphone and lighter wire) would not have an impact on the output of the power station that did not work. Unfortantly I can not get hold of takealot, because the 087 number you choose an option then get placed on hold and after many minutes the call gets dropped from their side.