Bad business takelot service decline

I have used takealot for many years and its been great untill recently... I ordered a Millex air cooler it worked perfectly till the cord sicet dissapeared I sent it in for a replacement item and the warehouse declined the replacement with the rule it should of been logged within 7 days How in the world am I supposed to know that the socket is going to dissapear in 2 months time?????

what qualifications do these people have to make these uninformed assumption based decisions...

this is the secind issue I have with the warehouse in a month the previous order they sent me the incorrect item what is going on at the warehouse...

this is so sad, takelot just lost a long running loyal customer.