Bad Business practices and worst returns service I ever had to deal with

I waited for over 2 weeks to get my order and then it was the completely wrong order. I submitted and return to replace and then I see in the confirmation as it progressed to the next step. they changed it to Credit my account and not inform me. When I emailed back asking why it was changed they then cancelled my return and submitted a new one, The currier guy was here to pick up the old order, Takealot did not even bother to notify their drivers about the change. This is very bad practice and giving someone credit for your website is bad practice as it forces the person to spend that money on your website. This is now the second time this has happened and I am done using Takelot. I will rather support overseas businesses like Amazon if this the service of our local online stores.