1 reviews | Active since Sept 2014
bad bad customer service! listing errors are the customers problem ??
<p>Firstly I am a very loyal takealot customer.... I love shopping with Takealot and usually sing your praises to everyone!</p> <p> </p> <p>On Oct 24 I decided to place a special order with takealot to surprise my little one. The product i saw was LEGO LARGE CREATIVE BOX(1500 PCS). Knowing this was a big investment I made sure that this was the correct product , i read the entire description and even read the reviews.</p> <p> </p> <p>Description and product picture matched ! yay i proceeded with my order and paid for it.</p> <p>Fastforward to delivery day and to my disappointment , I received the wrong Lego!!</p> <p>I had received LEGO CREATIVE BRICK BOX (790PCS), different product on the site , with a different description and price!</p> <p>I immediately logged a return and requstd an exchang and replacment of th correct lego i had ordred.</p> <p>A week later i am now been told ....sorry this was a listing error by the supplier ...they got the image and product description wrong! Really????? as an online store takealot can afford to make such errors?</p> <p> </p> <p>i have called in and sent numerous emails and its 24 hours later and i am yet to be contacted by a manager even after requesting this matter be escalated !</p> <p> </p> <p>please takealot , resolve this matter as i am a very unhappy customer and someone somewhere is dropping the ball!</p>
Hello zah 2712
We are terribly sorry that your order was not as it was described on our website.
We are currently looking into the matter and we have escalated your concerns to our teams for further assistance.
Thank you for accepting our call earlier, we will reach out to you directly with feedback tomorrow.
Regards
Takealot.com
Hello zah 2712
We are terribly sorry that your order was not as it was described on our website.
We are currently looking into the matter and we have escalated your concerns to our teams for further assistance.
Thank you for accepting our call earlier, we will reach out to you directly with feedback tomorrow.
Regards
Takealot.com
Update: After numerous calls and emails I received confirmation in writing that take a lot would be receiving the correct 1500 pic LEGO and a drop and collect was scheduled for 1pm. At around 9:15am this morning I received a call from takealot stating that they have "horrible" news. ..Their lego supplier has let them down and cannot provide the 1500pc set (which was promised and a sure thing!) I was in fact told that the supplier did not forsee the popularity and demand of the lego coupled with the festive season! (Ridiculous that I the customer need to know the failure of planning adequately for the festive period be it the buyer or suppliers error ...again how is this my problem ?)
No resolution in sight I might add...The supplier simply said that I should keep the incorrect lego of 790pcs(mind you this set is just as hard to find stock of ) and takealot will refund me the difference of what I initially wanted. ..an amount of R164 odd. No thank you. ..I have asked the consultant to go right back to the supplier ...This is not fair or even a remotely fair compromise. ..I ordered and paid for a LARGE CREATIVE BOX (1500PCS) and that is what I would like 1500PCS! !!!
Please Takealot resolve this issue ...This is a clear failure on your side and I have been very patient and understanding but this matter is beyond RIDICULOUS!
NB MAYBE YOU NEED TO LOOK AT OTHER SUPPLIERS!
I await feedback ...A fair alternative to reach the 1500 pcs is the right and fair option!
Update: After numerous calls and emails I received confirmation in writing that take a lot would be receiving the correct 1500 pic LEGO and a drop and collect was scheduled for 1pm. At around 9:15am this morning I received a call from takealot stating that they have "horrible" news. ..Their lego supplier has let them down and cannot provide the 1500pc set (which was promised and a sure thing!) I was in fact told that the supplier did not forsee the popularity and demand of the lego coupled with the festive season! (Ridiculous that I the customer need to know the failure of planning adequately for the festive period be it the buyer or suppliers error ...again how is this my problem ?)
No resolution in sight I might add...The supplier simply said that I should keep the incorrect lego of 790pcs(mind you this set is just as hard to find stock of ) and takealot will refund me the difference of what I initially wanted. ..an amount of R164 odd. No thank you. ..I have asked the consultant to go right back to the supplier ...This is not fair or even a remotely fair compromise. ..I ordered and paid for a LARGE CREATIVE BOX (1500PCS) and that is what I would like 1500PCS! !!!
Please Takealot resolve this issue ...This is a clear failure on your side and I have been very patient and understanding but this matter is beyond RIDICULOUS!
NB MAYBE YOU NEED TO LOOK AT OTHER SUPPLIERS!
I await feedback ...A fair alternative to reach the 1500 pcs is the right and fair option!