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SHAFIEK S

1 reviews | Active since Jun 2013

06 Aug 2015, 11:41

BAD BAD BAD SERVICE!

ON TUESDAY 4TH AUGUST I ENQUIRED ABOUT A XBONE ONE CONSOLE THAT WAS ADVERTISED FOR R5500.00 WITH 2 GAMES IN THE PIC, I CALLED THE CALL CENTRE AND THEY COULDNT CONFIRM THIS AND SAID THAT I SHOULD EMAIL THE GAMING DEPARTMENT WHICH I DID AND GOT FEEDBACK IMMEDIATLY COFIRMING 2 DISCS WILL BE INCLUDED, I THEN PURCHASED THE R5500 CONSOLE AND RECIEVED IT THE 05/08 ONLY TO FIND NO GAMES WHERE INCL, I CONTACTED CALL CENTRE WHICH SAID THEY'LL CALL ME BACK AND NEVER DID (AMANDA) WHICH ENDED UP IN ME CALLING THEM A FEW TIMES, THEY GOT BACK TO ME LATE AFTERNOON BY SAYING IT WAS A MISTAKE ON THE ADD AND THEY WILL COMPENSATE ME WITH 2 TITLES BUT NOT THE ONE'S I WAS PROMISED, 2 MUCH OLDER TITLES WHICH I DONT WANT, IM SO FURIOUS CAUSE THEY NOT GETTING BACK TO ME, IM EMAILING THEM BUT NO RESPONSE,<br> <br> I ORDERED NAPPIES ON MONDAY AND ONLY RECIEVED AT 7PM WED ATER ME CALLING SEVERAL TIMES INSISTING I NEED IT,<br> <br> IM SORRY BUT LAST YEAR I ACTUALLY POSTED A RAVE ABOUT TAKEALOT ON HELLOPETER<br> <br> http://hellopeter.com/take2takealot/compliments/brilliant-service-best-by-far-***<br> <br> BUT THIS SERVICE IS JUST HORRIBLE, THE WEEKENS COMING UP AND I HAVE NO GAMES BUT A R5500 CONSOLE<br> I HVE ALL THE SSHOTS AND EMAILS TO PR

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Replies (1)
takealot.com
takealot.com's reply06 Aug 2015, 11:48
Official
Hello SHAFIEK0412,

We're sorry to hear about this unfortunate mistake and the disappointment it's caused you. We've instructed our complaints team to liaise with our gaming buyer to find out what details were included in the ad and what information was confirmed with you. They'll also look into your order history to get feedback on why your nappies were delivered at 7pm on Wednesday.

We'd really like to turn this experience around with you and our complaints team will be in touch as soon as they've liaised with the relevant departments.

Sincerely,
takealot.com