BAD BAD BAD BAD SERVICE, WRONG PARCEL, DAMAGED

I ordered 10 (in Stock) items from Takealot on 30 Nov. All of the sudden 1 of the items needed to be supp****, so I waited another 7 days for a delivery. Mr D Delivery just delivered THE WRONG PARCEL. WITH THE WRONG NAME. As soon as I told the courier the parcel looks too small, he assured me it is the right parcel and left, I tried to phone him IMMEDIATELY, but his phone was switched off. After that, I phoned Takealot, and ran up my phone bill, who told me that I have to contact Mr. Delivery!!! After phoning Mr Delivery, they told me they will have to phone the Menlyn branch first. Luckily the delivery guy realised his mistake after 40 mins and came back. After opening the parcel, none of the items (including liquid, lipstick and car goods) were sealed, and the book I bought as a present is now damaged, torn and dirty. I am so extremely upset with your service. I have been a loyal customer with Kalahari and Takealot, and it has NEVER been this bad. This is unacceptable