1 reviews | Active since Feb 2014
BAD ATTITUDE, TERRIBLE SERVICE & NO DELIVERY!!!!!!
I ordered FIVE different orders between Saturday & Monday and the delivery was scheduled for the 23 December 2015 which i was happy with.<br> <br> I politely asked if they could send all the items together so that i don't waste the drivers time or money, to which the call centre agents said they would get back to me and i never received a reply to my emails eventually i get told that the delivery time has changed to the 28th December WITHOUT EVEN INFORMING ME. During the festive season, they would make me wait an ENTIRE day for a parcel that was not even going to arrive.<br> <br> When i asked them to please escalate the matter to their delivery team, they told me they could send an email but other than that there is nothing they can do and i must just wait.<br> <br> I am going away tomorrow night to be with my family and am not available and [URL Removed] couldn't care less that my family aren't going to receive their gifts and i can't buy any more because they have already taken the money from my acccount.<br> <br> I got a warning at work because of the time i have spent on this!!!<br> <br> I am extremely disappointed with the bad attitude and shocking service that i have received over the past 2 weeks
Our complaints team has tried reaching you today to go over the details of your complaint and pending orders. They've unfortunately not been able to reach you and will try again this evening. Kindly note that all individual orders have their own life cycle and are therefore processed independently. We can therefore not guarantee that your orders will all be delivered together or on the 23rd as they have their own delivery dates. Each should be scheduled and delivered according to their specific promised dates.
Three of your orders have already been shipped and you should receive their respective delivery details shortly. The remaining orders' payment have not been authorised, hence they've not been processed yet.
Should our team not be able to reach you this evening they'll contact you in the morning to assist with the pending orders and their delivery arrangements.
Kind Regards,
takealot.com
Our complaints team has tried reaching you today to go over the details of your complaint and pending orders. They've unfortunately not been able to reach you and will try again this evening. Kindly note that all individual orders have their own life cycle and are therefore processed independently. We can therefore not guarantee that your orders will all be delivered together or on the 23rd as they have their own delivery dates. Each should be scheduled and delivered according to their specific promised dates.
Three of your orders have already been shipped and you should receive their respective delivery details shortly. The remaining orders' payment have not been authorised, hence they've not been processed yet.
Should our team not be able to reach you this evening they'll contact you in the morning to assist with the pending orders and their delivery arrangements.
Kind Regards,
takealot.com