MA
Mimi A
1 reviews | Active since Nov 2012
07 Dec 2015, 10:52
Bad Attitude, Bad Customer Service
Placed an order with Takealot on Mon 30 Nov, automatically delivery date was allocated for Wed 02 Dec. I followed up on Tuesday as there was no movement on Tracking Order Report. Henrica gave me written confirmation, order will be delivered on Wed 02 Dec. No order delivered as per contract / commitment, I followed up. Advised order will be delivered on Thursday 03 Dec as courier partner Skynet works with zones, etc (all very feeble). No order, followed up<br> Sheena Soloman replies \appreciate your frustration"? Really. But I will receive my order. Today 7th Dec "
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takealot.com's replyOfficial
07 Dec 2015, 15:21Hello Mimi Abdool,
We know saying sorry doesn't make up for missing your delivery as promised and for the frustrating experience this has led to. Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that delivery is completed as promised and that you are kept up do date w.r.t any developments or delays that could affect this from happening. This matter should have been resolved much quicker and we'll investigate why this did not happen so that we can address it with the responsible parties. Thank you for taking our complaints team manager's call to apologise for the below par experience. As discussed she's investigating this matter and will provide you with the relevant feedback tomorrow.
We have confirmed with our order fulfilment team that your parcel is scheduled for delivery today before 5pm. We've instructed our complaints team to monitor the situation to ensure this is actioned as promised.
Sincerely,
takealot.com
We know saying sorry doesn't make up for missing your delivery as promised and for the frustrating experience this has led to. Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that delivery is completed as promised and that you are kept up do date w.r.t any developments or delays that could affect this from happening. This matter should have been resolved much quicker and we'll investigate why this did not happen so that we can address it with the responsible parties. Thank you for taking our complaints team manager's call to apologise for the below par experience. As discussed she's investigating this matter and will provide you with the relevant feedback tomorrow.
We have confirmed with our order fulfilment team that your parcel is scheduled for delivery today before 5pm. We've instructed our complaints team to monitor the situation to ensure this is actioned as promised.
Sincerely,
takealot.com
takealot.com's reply07 Dec 2015, 15:21
Official
Hello Mimi Abdool,
We know saying sorry doesn't make up for missing your delivery as promised and for the frustrating experience this has led to. Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that delivery is completed as promised and that you are kept up do date w.r.t any developments or delays that could affect this from happening. This matter should have been resolved much quicker and we'll investigate why this did not happen so that we can address it with the responsible parties. Thank you for taking our complaints team manager's call to apologise for the below par experience. As discussed she's investigating this matter and will provide you with the relevant feedback tomorrow.
We have confirmed with our order fulfilment team that your parcel is scheduled for delivery today before 5pm. We've instructed our complaints team to monitor the situation to ensure this is actioned as promised.
Sincerely,
takealot.com
We know saying sorry doesn't make up for missing your delivery as promised and for the frustrating experience this has led to. Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that delivery is completed as promised and that you are kept up do date w.r.t any developments or delays that could affect this from happening. This matter should have been resolved much quicker and we'll investigate why this did not happen so that we can address it with the responsible parties. Thank you for taking our complaints team manager's call to apologise for the below par experience. As discussed she's investigating this matter and will provide you with the relevant feedback tomorrow.
We have confirmed with our order fulfilment team that your parcel is scheduled for delivery today before 5pm. We've instructed our complaints team to monitor the situation to ensure this is actioned as promised.
Sincerely,
takealot.com