1 reviews | Active since Oct 2009
Bad Attitude and communication
I emailed [URL Removed] after I saw an out of stock item on their site. I asked them to check on the availability of the item, they assured me they would check with the supplier, and have a response the following week. <br> The following week came, and I got no response from them about the status of the order. I queried again and got a form reply to add the item to my wishlist. When I indicated that the item was a birthday present for my daugher, the same form reply. I have never got this bad a service before from takealot, out of stock items would be available under 2 days, not 2 weeks, and I am still waiting for an email from them about the item making it 4 week in total of waiting. <br> I had to get the item somewhere else. I couldn't keep/still be waiting.
We're sorry for the frustrating experience you've had in trying to get feedback on when the item you were looking for would be available again. The rate at which items are restocked usually depends on the replenishment cycle of the specific supplier and we're not always in a position to confirm an exact date of when stock would be available again. We agree that your enquiry could've been handled better and we'll address this with the agent involved and will provide him with the necessary coaching on how to deal with situations like these better in future.
We'll also liaise with the product buyer to see if we've perhaps received an update on the availability of this product and will be in touch to confirm with you.
Sincerely,
takealot.com
We're sorry for the frustrating experience you've had in trying to get feedback on when the item you were looking for would be available again. The rate at which items are restocked usually depends on the replenishment cycle of the specific supplier and we're not always in a position to confirm an exact date of when stock would be available again. We agree that your enquiry could've been handled better and we'll address this with the agent involved and will provide him with the necessary coaching on how to deal with situations like these better in future.
We'll also liaise with the product buyer to see if we've perhaps received an update on the availability of this product and will be in touch to confirm with you.
Sincerely,
takealot.com