BAD and unprofessional Customer Service.

I have since May of this year tried to return a make-up brush to Takelot for a replacement. The brushes came in a set of 2. One makeup brush broke which I returned. The driver collected the 1x broken brush and said that I have to keep the other one as it's not broken and Takelot will replace the broken one. I have sent numerous emails to Takelot asking when my replacement brush will arrive. I was told that a driver will collect the other brush which is not broken as the brushes came packaged as a set. To date I have had NO reply from Takelot or any indication when the other brush will be collected. I've been waiting for my refund since May....which is now 3 Months later. Their Customer Service is ********** not to mention their consultants. NO one knows *** is going on. I send the exact same email everyday but yet to another Consultant. Been sent from Pillar to Post. Then I receive an email asking me to rate the Consultant!! Who hasn't even assisted me. I Never had such BAD and unprofessional service from an online company ever. Then to top it all I get a whatsapp message from a guy called Junior. He promised to send a driver to collect the item 3 weeks ago...I'm still waiting. When I sent Junior a whatsapp message to inform him that no one has come he ignores all contact with me. Where did you ever hear about a Company who takes 3 months to refund you for buying **** products which they sell to the public!! It's absolutely **********.