BAD and CONFUSED on returns

I bought a 65 inch tv and a jbl soundbar together,the tv had a problem on the screen which had shaddows on bottom screen.They exchanged it without a hasstle,although takealot keep on sending me mesages on delivery date with nobydy keeping their promise.Next day you get another msg and still no one comes.

Secondly my JBL lasted about 3 weeks ,and went completely dead,after sending them emails, they fetched the item.I got an email that the item will be exchanged and returned to me,next day another sms to confirm delivery date of exchanged item to be on 16 March.As always i took off from work to be at home,and no one came.Next day i emailed the same lady who said return has been allocated,her reply was that they received stock at dispatch and she will update me on what is going to happen further.I was dum strucked as now we are back to sqaure one,and i must wait again for return to be processed,i mean how many times do they want to process everything,and why send me an email that my product are on the way,only to be told 2 days later its still in the process.

I would like to use TAKEALOT again in future,but if the returns department are so confused and making everything such a lenghty process,i dont know.........