Bad After-Sales Service

I bought a tumble dryer from Takealot on 26 May 2024, and it was delivered, but I am unable to use it because the door is electronically locked. I logged a call with Thokosani H a while ago to ask for assistance, and he keeps giving me the runaround, telling me that I have to wait for him to get back to me as he is waiting for the product support team to revert to him. I have followed up several times and even asked him to escalate the matter. He has since not made any efforts to resolve this issue.

This is a truly frustrating experience, and I am appalled by the bad after-sales service, especially considering I am a loyal and regular customer. I paid in full and in cash for the tumble dryer. Is this the way you treat your customers?