Bad after-sales service

<p>Good day</p> <p> </p> <p>After contacting Takealot and not have a solution to my issue I have no choice to report it here.</p> <p> </p> <p>Before I start I would like to state that I received excellent before sales service and the delivery happened as soon as possible, I will give Takealot a 100% for that but it’s the after sales service that concerns me that will result in me not buying from them again.</p> <p> </p> <p>I purchased a Dell laptop from Takealot, for R10000. I had trouble with it from day one. I have a long list of emails to Dell’s technical support to proof that. I came to a stage where I can’t use the laptop anymore due to all the errors. I contacted Takealot for a refund because according to the consumer protection act I am entitled to it. Takealot only responded to one email stating that I should contact Dell, no follow up emails was responded to. Firstly; I believe it is unprofessional not to respond to emails and secondly; that to direct the client to the manufacturer when the purchase went through the seller. </p> <p>Dell did respond “contact your reseller” which makes sense. </p>