Bad after sales

I am disgusted with Takealot policy which is 30 days return and manufacturing damage 6 months , twice I've encountered that the item/product is faulty or not fit for use and they first have to belittle me by saying it's my fault. Bought a refrigerator and discovered a dent same day and notified them was collected just for them to tell me it was used therefore I damaged it , however the delivery driver and assistant carried the fridge in my home and placed it in my kitchen was sealed .After admiring my new item acquired I noticed a small dent and asked if the warranty would apply as I received damaged item ,was told no and returned it .I had to raise a complaint to get my money back .Same thing in August bought a washing machine and special adjustable base for refrigerator and washing/trolley to move the washing machine when the washing machine was placed on it ,it broke .Upon the return I'm told it's customer damage when clearly it's not fit for purpose