Awful service

Ordered a Tech Deck product as a birthday present for a little boy that apparently they do not stock but I paid for and got sent a different product altogether. It tool 4 days of calling, countless emails and back and forth to get it returned and then put in a NEW order of which they promised me free delivery for the inconvenience. They then credited me when I asked for a refund and had to phone to get that sorted out. It then took a further 3 days to wait for the free shipping to be activated, I chose a different product by the same brand and it gets delivered yesterday and AGAIN it is not what I ordered but now have to stick with it because this little boy s birthday is TODAY!!! Takealot displays products that they do not even stock, they don't follow up with suppliers and their customer service is absolutely appalling!! Everytime I phoned I had to explain my whole case from scratch and then you get shoved around because no one knows how to fix the situation that THEY cause because of their terrible service. I am so infuriated and disappointed by this experience with them